Terms of Service

Effective Date: November 16, 2025

Welcome to Snapkit. These Terms of Service govern your access to and use of our website and services. By using Snapkit, you agree to be bound by these Terms.

Article 4 (Eligibility)

To use the Service, you must be at least 18 years old and capable of forming a binding contract.

Article 5 (Account Registration and Management)

To use the Service, you must register and maintain an account. You are responsible for safeguarding your login credentials and for all activities that occur under your account.

Article 6 (Use of Service)

Users may use the Service only in accordance with these Terms and applicable laws. The following actions are prohibited:

• Uploading or distributing content that is illegal, harmful, or violates the rights of others
• Reverse engineering, copying, or exploiting any part of the Service without prior written permission
• Abusing or overloading the system through excessive or malicious usage

Article 12 (Intellectual Property)

All content, features, and functionality of the Service (including but not limited to software, code, design, text, images, and branding) are owned by Snapkit or its licensors.

Article 13 (Data Processing and Protection)

The Company collects and uses your data in accordance with our Privacy Policy. By using the Service, you consent to such collection and use.

13.1 Data Ownership

• Users retain ownership of all images and content they upload.
• The Company processes user content solely for service provision purposes and does not use it for other purposes.
• Users grant the Company a limited license to host, process, optimize, and distribute content.

13.2 Personal Information Collection and Use

• Collection Items: Email, name, profile information, IP address, cookies, service usage records
• Collection Purpose: Service provision, account management, customer support, service improvement, security maintenance
• Retention Period: During service usage or as required by law
• For detailed information, please refer to the Privacy Policy.

13.3 Data Security

• Encryption in Transit: All data transmission is encrypted via TLS/SSL.
• Data at Rest Protection: AWS S3 server-side encryption (AES-256) is applied.
• Access Control: Strict access permission management and authentication procedures are enforced.
• Regular Security Audits: Security vulnerabilities are monitored and patches are applied regularly.

13.4 User Rights

• Right to Access: You can view your personal information and content at any time.
• Right to Rectification: You can request correction of inaccurate personal information.
• Right to Erasure: You can request deletion of your account and personal information.
• Right to Data Portability: You can receive your data in a format that allows transfer to another service.

13.5 Third-Party Sharing

• The Company does not provide personal information to third parties without user consent.
• Third-party services for service provision: AWS (infrastructure), Vercel (web hosting), Sentry (error monitoring)
• As required by law: Court orders, law enforcement requests, etc.
• All third-party service providers implement appropriate data protection measures.

13.6 Data Retention and Deletion

• During Service Use: Account and content are retained during the service usage period.
• Upon Account Deletion: All personal information and content are permanently deleted within 30 days.
• Legal Retention Obligations: Some information may be retained for a certain period as required by law.
• Backup Systems: Data in backups is automatically deleted according to regular backup cycles.

Article 14 (Service Provision and Suspension)

The Company strives to maintain reliable service but does not guarantee uninterrupted availability.

Article 15 (Termination)

The Company reserves the right to suspend or terminate your access to the Service at its sole discretion, with or without notice, if you violate these Terms or abuse the platform.

Article 16 (Disclaimer of Warranties)

The Service is provided as is and as available, without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

Article 17 (Limitation of Liability)

To the fullest extent permitted by law, Snapkit shall not be liable for any indirect, incidental, or consequential damages, or for loss of profits, data, or other intangible losses resulting from use of the Service.

Article 19 (Governing Law and Jurisdiction)

These Terms are governed by and construed in accordance with the laws of the Republic of Korea.

Article 22 (Contact)

If you have any questions about these Terms, please contact us at:

📧 contact@snapkit.studio

Article 23 (Company Information)

Article 20 (Information Security)

The Company takes appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Measures include:

• Encryption of data in transit (TLS/SSL)
• Controlled access to infrastructure (e.g., AWS IAM policies)
• Regular security patches and vulnerability monitoring
• Secure upload handling and access control for hosted assets

Despite these measures, no system is completely secure. You use the Service at your own risk.

Article 21 (Compliance with Korean Laws) 🇰🇷

If you are a user residing in South Korea, the Company complies with the following laws and regulations:

21.1 Personal Information Protection Act

• The Company processes personal information only to the extent necessary for service provision and based on lawful grounds such as user consent.
• Users have the right to request access, correction, deletion, and suspension of processing of their personal information at any time.
• The Company does not collect or use Resident Registration Numbers unless explicitly required by law.

21.2 Act on Promotion of Information and Communications Network Utilization and Information Protection

• The Company notifies users of the purpose and scope of personal information collection and retains personal information only during the service relationship and for statutory periods thereafter.
• The Company does not provide personal information to third parties without user consent, unless otherwise required by law.
• Data may be transferred to countries outside Korea (e.g., where AWS, Vercel, or Cloudflare servers are located). In such cases, the Company takes steps to ensure adequate protection as required by law.

Article 24 (Service Level)

The Company strives to provide stable service and aims for the following service levels.

• Availability Target: 99% or higher monthly uptime (best effort basis, not guaranteed)
• Planned Maintenance: Conducted after prior notice, preferably outside business hours
• Technical Support: General support provided via email (Weekdays 09:00-18:00 KST)
• Response Time: General inquiries aim for response within 2 business days (no emergency support)
• Service Disruption: Efforts will be made for prompt recovery, but specific recovery time is not guaranteed
• Compensation: No service credits or compensation provided for SLA violations in general service

Guaranteed SLA, 24/7 emergency support, and service credits for Enterprise customers are provided through separate contracts.

Article 25 (Force Majeure)

The Company shall not be liable for service suspension or non-performance due to the following force majeure events:

• Natural Disasters: Earthquakes, floods, typhoons, fires, and other natural calamities
• Social Disasters: War, terrorism, riots, civil unrest, epidemics (pandemics), etc.
• Government Actions: Government orders, regulations, legal changes, communication blockages, etc.
• Technical Disasters: Large-scale DDoS attacks, internet outages, submarine cable disruptions, etc.
• Third-Party Service Failures: Critical failures of third-party services such as AWS, Vercel, CloudFront, etc.
• Other: Any other circumstances beyond the Company's reasonable control

If force majeure events persist for more than 30 days making service provision impossible, either party may terminate the contract.

Article 26 (Notification)

Notifications between the Company and users shall be made through the following methods:

26.1 Notification Methods

• Email: Sent to the email address registered by the user
• In-Service Notice: Announcements on the website or dashboard
• Pop-up Alerts: In-service pop-ups for important matters
• Text Messages: In urgent cases (optional)

26.2 Effectiveness of Notification

• Email: Deemed delivered immediately upon sending (if not bounced)
• In-Service Notice: Effective immediately upon posting
• User Responsibility: Maintaining accurate email address and regular checking

26.3 Advance Notice for Important Matters

• Terms Changes: 7 days prior notice before effective date
• Price Increases: 30 days prior notice before application
• Service Termination: 30 days prior notice before termination
• Planned Maintenance: Advance notice whenever possible

Article 27 (Enterprise Service)

Enterprise services for large organizations and corporate customers are subject to separate contract terms.

• Enterprise services may include dedicated infrastructure integration (AWS S3, CloudFront), SLA guarantees, and dedicated technical support.
• Specific service scope, pricing, contract terms, and technical requirements will be determined through separate negotiations.
• For inquiries regarding Enterprise services, please contact contact@snapkit.studio.